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Customer Service

DYMEC has been focusing on our customers and their requirements for associated network services. We strive to earn our customers trust by providing both pre-sales and post-sales service.  which is a major reason for us to get deep trust from customers. Before sales, we make complete preparations and take full responsibility for customers to help them get full understanding about our high-performance products and competitive pricing. In addition, our prompt and excellent after-sales services offer further guarantee to customer’s usage. To ensure the best customer services, we have established a complete customer service system.

Pre-sales Services

Present products’ performance, features and parameters in details to our customers and help them get complete understanding.

1. Provide the optimum engineering and technical solutions to our customers.

2. Provide IP validation and description configuration for purchased equipment

3. Provide system analysis before purchasing equipment

Post Sales Services

Professional training available for: installation, performance, operation, and maintenance

1. Network analysis and documentation.

2. IP addressing layout and documentation..

3. Command line and Gui Training / VLAN Training

4. Free upgrade software to users.

5. Installation services

6. Free product replacement within 1 years and maintenance within 5 years. (According to Warranty Terms)

 Service Hot Line:   (816) 988-7861 

 E-mail: support@DYMEC.com

 

Please complete your request ticket and send it to  - support@DYMEC.com, we will get back to you within 12 to 24 hours. (Includes holidays)